Privacy Notice

Last updated: August 2025

At Lake Road Kitchen, we respect your privacy and are committed to protecting your personal data. This Privacy Notice explains how we collect, use, and store your information when you use our website, make a booking, or interact with us in any way.

1. Who We Are

Lake Road Kitchen
Lake Road, Ambleside, Cumbria, LA22 0AD
Email: reservations [@] lakeroadkitchen.co.uk
We are the data controller responsible for handling your personal information.

2. What Information We Collect

We may collect and process the following information:

  • Contact details – name, email address, phone number

  • Booking information – date, party size, dietary requirements

  • Payment details – securely processed via third-party systems (we do not store card details)

  • Marketing preferences – if you sign up for our newsletter

  • Technical data – IP address, browser type, pages visited (via cookies)

3. How We Use Your Data

We use your information to:

  • Process bookings and communicate with you about your reservation

  • Provide you with information or services you request

  • Personalise your experience (e.g., remembering dietary preferences)

  • Send occasional updates or offers (if you’ve opted in)

  • Improve our website and guest experience

4. Sharing Your Information

We never sell your data.
We only share it with:

  • Email platforms (like Mailchimp) if you subscribe to our newsletter

  • Legal authorities if required by law

All partners comply with GDPR and protect your data securely.

5. Cookies

We use cookies to improve your browsing experience and gather anonymous statistics.
You can adjust your cookie preferences in your browser settings. See our Cookie Policy for more.

6. How Long We Keep Your Data

We retain personal data only for as long as necessary:

  • Booking info: up to 12 months

  • Marketing preferences: until you unsubscribe

  • Technical logs: up to 26 months via Google Analytics

7. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Correct any inaccurate information

  • Ask us to delete your data

  • Object to or restrict certain uses of your data

  • Withdraw consent for marketing at any time

To exercise your rights, contact us at [Insert email address].

8. Contact & Complaints

If you have questions or concerns about your data, contact us directly.

If you're not satisfied, you can lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

9. Changes to This Privacy Notice

We may update this notice occasionally. The latest version will always be posted here.

Cookie Policy

Last updated: Aug 2025

This Cookie Policy explains how Lake Road Kitchen (“we”, “us”, or “our”) uses cookies and similar technologies on our website www.lakeroadkitchen.co.uk. By continuing to browse our site, you agree to our use of cookies as described below.

1. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help the site work properly, remember your preferences, and improve your experience.

2. Types of Cookies We Use

We use the following types of cookies:

Essential Cookies

These are necessary for the website to function, such as enabling you to make reservations or navigate between pages.

Performance & Analytics Cookies

These help us understand how visitors use our site (e.g., Google Analytics). We use this data to improve our content and user experience. Data is aggregated and anonymous.

Functional Cookies

These remember your preferences, such as language or region settings, to make your visit smoother.

Marketing Cookies

We may use third-party services (e.g., Instagram feeds, booking platforms) that set cookies to personalise content or measure campaign effectiveness.

3. Third-Party Cookies

Some cookies are placed by third-party services we use, such as:

  • Reservation systems (e.g., Tock, ResDiary)

  • Analytics providers (e.g., Google Analytics)

  • Social media integrations (e.g., Instagram embeds)

These providers may collect information directly when you interact with their features on our site.

4. Managing Cookies

You can:

  • Adjust your browser settings to block or delete cookies

  • Opt out of Google Analytics tracking via this link

  • Reject non-essential cookies using our website’s cookie banner (if enabled)

Please note: Blocking essential cookies may affect site functionality, including the ability to make reservations.

5. Changes to This Policy

We may update this Cookie Policy from time to time. Any updates will appear on this page with a revised “Last updated” date.

6. Contact Us

For questions about our cookie use or data privacy, contact us:
Email: [Insert your contact email]
Address: Lake Road Kitchen, Lake Road, Ambleside, LA22 0AD